Automotive Telephone Training
Martec’s telephone training provides your sales and aftersales teams with the skills they need to maximise the potential of every lead in your business.
We have a module of learning for every telephone communication point in both the sales and aftersales customer journeys.
SALES:
Improving Telephone Performance™ (GREAT) – this training provides the skills and techniques for sales teams in handling all fresh inbound sales calls
Improving Retention™ (RENEW) – this training helps your salespeople with making positive and effective outbound calls to your customers, whether a general CRM catch up, an old customer who was dealing with someone else and all renewal or soon to change
Improving Customer Confidence™ – we instil greater confidence for your team, when dealing with hesitant moments with colleagues and customers
AFTERSALES:
Improving Service Telephone Performance™ – this module has been devised to deliver a combination of call types, to further enhance the telephone skills in the Aftersales department. With a clear objective of making:
- More Service Bookings
- More Red Work Sold
- More Amber Work Sold
- More Service Plans Sold
- More Parts Sold
- More Confident People
- More Competent People
- An Improved Customer Experience
There is much more detail on these elements and how they can boost your performances, within our Automotive Service Training page.
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Talk with an Automotive Telephone Training specialist
Contact our team today to find out more.