Automotive Management Training
Leading High-Performance Teams™
Our management training incorporates a blend of burst group workshop training, checkpoint progress and onsite ‘on the shoulder 1 to 1’ impactful coaching over a period of time, to ensure continuity, consistency and stick.
We work with all line managers and those that are looking to develop their career and progress into a potential management roles. This blended programme covers a number of key topics and focus areas.
Leading High-Performance Teams™ programme is delivered over a 3-day impactful event, followed by ongoing checkpoint & coaching support.
- Inspire – How do you lead, Are you thinking about your different manager, coach and leader mindsets? What are your behaviours? How are you creating a legacy and strong team around you?
- Shape – What are your teams skills & capabilities? Are you focused on robust activity & efficiency strategies? How do you motivate, inspire and enthuse you team? How well do you coach?
- Steer – How well do you focus on time management? Are you accountable for your actions? How to create individual action plans and accelerate performance?
How to identify and manage opportunities through the customer sales and aftersales trust point journey. We provide your managers with successful of strategies, that keep on track with the changing and more demanding retail environment.
Our checkpoint days and onsite coaching modules, show the finer points of how to impart knowledge and skills to other people in the team, to enable such a mentoring culture to flourish, in order to create the best environment in which goals are regularly outperformed.
Managing Sales Performance™
This module breaks down the entire journey. The training takes a close look at all the customer trust points and pinpoints pitfalls and how to avoid them, all geared to achieving the highest customer experience and margins possible.
For Sales, Business, Retail and Transaction Managers we look at remote (online and telephone) and showroom enquiries. How often do we review, monitor and coach the team on being alert, on point and making the most of each rich opportunity. Building strong relationships with your customers remotely is trickier than in the face to face showroom environment. Your teams responsibility is to engage, enthuse and inspire those potential customers… your role is to help them at every step, so the business can make the most of all opportunities. In addition we work closely with you on the GROW model, how to coach and develop your team effectively to get the most out of them and their people.
Our coaching module shows the finer points of how to impart knowledge and skills to other people in the team, to enable such a mentoring culture to flourish, in order to create the best environment in which goals are regularly outperformed.
Managing Service Performance™
For Aftersales and Service Managers we work with the GROW model and deliver…
Time Management
Evolve Continuous Improvement
Communication
Hours
Satisfaction
Delivering 5 star exceptional experiences for all customers.
Delegates will learn how to coach, motivate and manage their people.
Want to be even more of an expert Manager in driving all departments effectively?
The two stand out things that resonated with me were the Personal colours, very interesting to see the different personalities and how different use of language can affect different people.
I do have a very engaged sales team and can see that the guidance and support that I give should be more constructive and concise.
Maximise your success with our services
Talk with an Automotive Management Training Specialist
Contact our team today to find out more.