Automotive Management Training
Managing Sales Performance™
Our management training incorporates a blend of burst workshop training and ‘on the shoulder’, 1 to 1 impactful coaching.
We work with all line managers across the dealership and those that are looking to develop their career and progress into a potential management role. The module covers how to identify and manage opportunities through the customer sales and aftersales trust point journey. We provide your managers with successful of strategies, that keep on track with the changing and more demanding retail environment.
Our coaching module shows the finer points of how to impart knowledge and skills to other people in the team, to enable such a mentoring culture to flourish, in order to create the best environment in which goals are regularly outperformed.
This module breaks down the entire journey. The training takes a close look at all the customer touch points and pinpoints pitfalls and how to avoid them, all geared to achieving the highest customer experience and margins possible.
For Sales, Retail and Transaction Managers we look at remote (online and telephone) and showroom enquiries. How often do we review, monitor and coach the team on being alert, on point and making the most of each rich opportunity. Building strong relationships with your customers remotely is trickier than in the face to face showroom environment. Your teams responsibility is to engage, enthuse and inspire those potential customers… your role is to help them at every step, so the business can make the most of all opportunities. In addition we work closely with you on the GROW model, how to coach and develop your team effectively to get the most out of them.
The two stand out things that resonated with me were the Personal colours, very interesting to see the different personalities and how different use of language can affect different people.
I do have a very engaged sales team and can see that the guidance and support that I give should be more constructive and concise.
Managing Service Performance™
For Aftersales and Service Managers we work with the GROW model and deliver…
Time Management
Evolve Continuous Improvement
Communication
Hours
Satisfaction
Delivering 5 star exceptional experiences for all customers.
Delegates will learn how to coach, motivate and manage their people.
Want to be even more of an expert Manager in driving all departments effectively?
Maximise your success with our services
Talk with an Automotive Management Training Specialist
Contact our team today to find out more.