Train & Improve People - Martec Europe

OUR TRAIN & IMPROVE SOLUTIONS ARE MODELLED ON THE PRINCIPLES WHICH GOVERN AUTOMOTIVE RETAIL.

Experience and innovation are Martec’s principle differentiators. Our programmes remain consistently fresh, topical and effective. This is no better evidenced than by the statistic, 50% of our clients have been with us for 5 years or more, in most part, with just 30-day contracts. Martec Europe delivers value.

Martec’s knowledgebase comes from genuine Motor Industry data of more than 3 million customer enquiries. We have developed techniques that provide a customer experience for vehicle owners and prospects to enjoy.

Having studied teaching and coaching techniques with some of the world’s leaders in creating personal change, Martec Europe focuses this knowledge to deliver projects in an effective and positive style. Delegates enjoy and recommend our training.

Many thanks to Ray Harkin and Martec Europe for a fantastic 3 days of training. I would highly recommend Ray as a trainer and the ‘Driving The Sales Process’ course - I’ve taken a lot away from the course and have much to apply to my role at Lexus!

George Sharrard Steven Eagell Group

Stuart Wallbanks is one of the best trainers I’ve had the pleasure of being coached by. Top marks for both trainer and course content. Brilliant resource. Course was made to feel personal at every slide. Stuart made the course very enjoyable. Couldn’t recommend this trainer enough!

Harry Hutchon Harwoods Group

Learnt a lot, made me feel much more confident when dealing with a customer. A lot of useful information

Carmen McKerr Service Advisor

I have worked with Ray for a considerable amount of time before moving back into a main retailer. Like Mr Miyagi from Karate Kid, the lessons he taught me that seemed inconsequential at the time had a clear purpose and are instrumental in the success I enjoy today.

Patrick Osmond Motorline Newport

I want to thank Ray for his time and effort in making this training more then just a boring old training but one I was engaged in and had so much fun, most important it's been fantastic I've learnt so much over the last 3 days

Andrew Bindi Steven Eagell Group

We are delighted to have partnered with Martec for the last two years, for both our Sales and AfterCare training. The feedback from our staff has been tremendously positive. We look forward to developing more courses with Martec in the near future.

Sean McBrien Chief Operating Officer at Windsor

Great training, staff very enthusiastic & helpful. Clearly have a passion for what they’re teaching. I look forward to more in depth training to really help boost confidence.

Christy Hanna Shelbourne Motors

Thank you. The presentation template you provided is gold dust. Already putting it into practice. Thank you so much Ray.

Alex McCartan Toyota & Lexus Insurance Services UK

WE CALL OUR APPROACH THE FAIR ADVANTAGE STRUCTURE

Focus – We work to a specific client-defined brief with definitive and achievable objectives.

Accountability – We remain fully accountable in everything we achieve. We ensure our trainers and trainees are coached with our core ideals in mind in order to provide the best service possible.

Integrity – All our training is customer-aligned, we are fully aware of manufacturer expectations as well as the Financial Conduct Authority’s (FCA) ‘treating customers fairly’ or TCF principles, to ensure there are no unfair techniques in our training programmes.

Results – We persevere until the desired results are achieved.

When we develop a new Programme we follow a well-proven and consistently successful 5-step formula when developing business solutions presented below.

Martec 5 Step Process

Maximise your success with our services

Dealership Academy Training

Automotive Management Training

Automotive Personal Development Programme

Automotive Sales Training

Automotive Service Training

Automotive Telephone Training

Automotive Virtual Training & Coaching

Talk with a Training & Improvement specialist

Contact our team today to find out more.