Train & Improve People
OUR TRAIN & IMPROVE SOLUTIONS ARE MODELLED ON THE PRINCIPLES WHICH GOVERN AUTOMOTIVE RETAIL.
Experience and innovation are Martec’s principle differentiators. Our programmes remain consistently fresh, topical, modern and effective. This is no better evidenced than by the statistic, 50% of our clients have been with us for 5 years or more, in most part, with just 30-day contracts. Martec Europe delivers value.
Martec’s knowledgebase comes from genuine Motor Industry data of more than 3 million customer enquiries. We have developed techniques that provide a customer experience for vehicle owners and consumers to enjoy.
Having studied teaching and coaching techniques with some of the world’s best leaders, in creating personal change, Martec Europe focuses this knowledge to deliver projects in an effective and positive style. Delegates enjoy and continue to recommend our training. Some of the best advice techniques shown, come from the best performers in the industry.
Electric (EV) news. Some recent research shared that 72% of EV drivers want an EV again!!
Once in EV, they like it. Once acclimatised to the refueling method and the technology, people are convinced.
Currently, 50% of car buyers believe the future is electric. With that in mind, what’s creating the showroom blockage? Salespeople
O.E.M.s, Auto Retail Investors and most Senior Retail Managers know electric is inevitable. Some salespeople are lagging. Why is that? They do not yet have the language
Matec’s IMPRINT EV training delivers confidence, skills, knowledge, and energy that jump-starts salespeople ahead with their EV results.
In concert with many leaders in automotive retail and with a sales interaction data set built over many years, Martec has created techniques that power:
- More interest in EV
- More consideration of EV
- More take-up of EVs and
- Enhanced customer experiences and satisfaction
WE CALL OUR APPROACH THE FAIR ADVANTAGE STRUCTURE
Focus – We work to a specific client-defined brief with definitive and achievable objectives.
Accountability – We remain fully accountable in everything we achieve. We ensure our trainers and trainees are coached with our core ideals in mind in order to provide the best service possible.
Integrity – All our training is customer-aligned, we are fully aware of manufacturer expectations as well as the Financial Conduct Authority’s (FCA) ‘treating customers fairly’ or TCF principles, to ensure there are no unfair techniques in our training programmes.
Results – We persevere until the desired results are achieved.
When we develop a new Programme we follow a well-proven and consistently successful 5-step formula when developing business solutions presented below.
Maximise your success with our services
Talk with a Training & Improvement specialist
Contact our team today to find out more.