Specialist Retail Training, Coaching & Analytics
IMPROVE YOUR BRAND AWARENESS AND REPUTATION
Our experts deliver specialist retail training, coaching & analytics to help your team improve call quality, deliver exceptional customer experience and build your brand’s reputation within the retail market.
INCREASE YOUR SALES AND MANAGEMENT SUCCESS
Insights from our training, coaching & analytics services demonstrate improved leadership and management skills, leading to:
- Increased Sales
- Improved Staff Engagement
- Better Staff Retention
- Higher Customer Satisfaction Scores
Flexible Training
Our retail customer service training draws on Martec’s 30 plus years’ of aligned experience, and delivers expert solutions in a modular format, with full flexibility that aligns to your business objectives.
With training options from a few hours to a full business academy, our retail industry experience and sector specialists ensure our programmes are bespoke, interesting and innovative.
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Personalised Coaching
Our coaching and mentoring modules are tailored specifically to your retail business requirements, developing your team’s leadership and management skills and maximising opportunities for improvement.
Our ongoing coaching solutions are proven to increase confidence, improve communication skills and enhance the performance within your retail sales and customer service teams.
Analytics & Tracking
Our EnquirySuccess™ analytics platform follows the full sales journey, giving you detailed insights into how each touch point is managed.
In-depth reports and overview information can be pulled from the platform, providing your sales and management team with the information required to ensure ongoing customer service quality and high conversion rates from enquiry to sales.
EnquirySuccess™ enables you to critique calls, online and video communications, to flag calls, target specific sales, analyse behaviours, report on success, skills and techniques and measure compliance.
Using real customer conversations and videos, relevant to the specialist retail industry, EnquirySuccess™ uses fact-based evidence to:
Improve Communication Skills
Encourage Best Practices
Increase Opportunities
Improve Conversion Rate
FAIR Approach
Focus – We work with you to define ‘what success looks like’ and create a bespoke retail customer service training programme.
Accountability – Our trainers follow Martec’s five pillars of service excellence, ensuring every customer receives the best possible experience and results.
Integrity – Our training and coaching services comply with retail industry standards and sector regulations.
Results – We measure and analyse the success of every session, providing feedback to support the ongoing development of your retail business.
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Customer Feedback
TALK TO MARTEC ABOUT SPECIALIST RETAIL TRAINING, COACHING AND ANALYTICS
Contact our team today to find out more.