Changing Indifferent Habits
Chris in Romford, was looking to implement positive change throughout his business, so he called me!
After seeing our ideas for Sales Prospecting, we agreed to spend the month of September working with the sales team, on a focussed, habit changing, weekly basis.
The programme involved ‘one on one’ coaching, identifying his sales team’s skill levels, working at different paces to map each person correctly. We implemented a pro-active telephone process using great ‘word tracks’, positive language and got them to listen to the words their prospects actually used.
After just 4 weeks, over 200 calls were made, 37 appointments were created, 17 test drives were conducted, and 10 cars were sold, more than that, 4 service bookings also got sold. According to Chris they have NOW returned over £9,000 profit.
They had to sift through some dirt to get to the gold but it was worth it!
Craig
Typical Craig, you forgot to mention they sold even more the next week.
It has stuck and is now a culture in the business! More Sales, More Profit!