An extraordinary series of events took place at Martec, beginning in February 2003. David Sanders joined our business after a successful trans-continental career, managing our finances and gradually training his successor.

I am borrowing some words, writing this piece, from the very first book David ever lent me. “The way of the peaceful warrior” … Dan Millman

“It all began at 7.20 am, when I first stumbled upon Socrates in an all night gas station”. Not quite a gas station but for the last 7 years David has been at his desk before 7.30am everyday and has helped steer Martec’s future on a better course.

Cycling! Apparently after his time with us working closely with the Motor Industry, he is planning to spend much of his time over the next few years on his bicycle… in France too!

In line with Martec’s recent success in securing contracts with French Manufacturers, David’s main cycling ambition lies in France. Not the Tour de France but still based near all the wine.

It is not just Julia, who takes over from David that has benefited from his training mind. We all have, and we will be sending him off to his well earned retirement with a loud cheer and a host of best wishes.

Neil

If you’re reading this then you’re more than likely to have seen our Live Chat function.

It has been reported recently that Dealers in the Motor Industry are losing out on web business for failing to include features like Live Chat on their websites.
GForces has reported, “websites that offer visitors the chance to converse in real-time generate four times as many leads largely because of the speed with which questions are answered. Any delay or unanswered questions about a car, part, accessory or service booking will lead to people clicking away from your site faster than you might think.”

A good example of this, was for one of our new projects recently. Martec were asked to send sales enquiries via email, and measure how long it took for the dealership to make contact. For one enquiry, it took 4 days!

Martec’s Live Chat function isn’t there to necessary sell; it’s there for anyone, more importantly our customers, who have a query and want to talk to us straight away.

Why not try it out!

Felicity

We now have a new Newsletter Archive page! Check it out by clicking the button below.

Yeovil Landrover are one of Martec’s most recent TelephoneSuccess™ customers who recently recognised the direct connection between sales and appointments.
First we measured their success to make sure we would recognise their improvement, and then the training began.

In the few days since the team met Martec’s training, their appointment success has trebled and the feedback was great.

By majority agreement, the most powerful part of the course was THE CONVINCER.

This is a little strategy we developed to help you get your own way. Not in a bad way mind.

Sometimes customers get stuck. They are trying to buy something and for what ever reason they just can’t quite make their minds up. They are stuck. Now the convincer helps them get moving again and mostly in the direction that is best for everyone.

If you’re interested in finding out more about this sales strategy, drop us a line.

Felicity

The first quarter of the year saw many changes, one of which was the welcoming of Patrick White to the Martec team…

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75% of Martec’s board are away in Europe this week, sharpening their skills with the world’s best…

Co founder of NLP, Richard Bandler is working on our top team, ensuring the sales training Martec are now creating, delivering and implementing is plainly top class.

There’s no coincidence that world beating trainers like Fabio Capello and Dr Bandler take people away from home, and away from the hurly burly, to install quality skills. Lessons just stick better when they are fresh.

How do you experience the results of Martec’s internal boot camp?

Arrange a meeting… you’ll recognise in an instant, things are different!

Felicity

Ever missed a goal, failed to achieve an objective or been short on time at the end of a project?

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During March four customers who were having second thoughts about buying an Audi all bought a new car from one of our Audi clients. So? That’s what dealers do isn’t it, sell cars? Yes, but the ease with which the dealer managed to make these respective sales was facilitated in no small way by Martec’s team of unsung heroes, ShowroomScout™!

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Following the hugely successful new look TelephoneSuccess™ launch. We have appeared on the front pages of two major Automotive Online Magazines.

Click here to read our TelephoneSuccess™ Press Release

This week saw the launch of the new look TelephoneSuccess™.
The new design includes a homepage with all the information that you’ll need, in one convenient place.

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